Terms of Service

1. CUSTOMER Obligations

• Not using the service to store or transmit illegal or offensive materials.
• Not making copyrighted content available without authorization.
• Not promoting illegal activities or causing harm to third parties.
• Not hosting content that exploits minors or pornographic/abusive material.
• Not publishing hateful, racist or violent content.
• Not sending unsolicited bulk emails (spam).
• Keeping login and password secure, without sharing them with third parties.
• Keeping up-to-date backups of all stored data.
• Not using software or scripts that harm the server.
• Not hosting games or websites that require excessive resources.

2. Hostfive Obligations

• Ensuring network efficiency and proper operation of services.
• Providing technical support for configuring and using the services.
• Providing support via chat, email or ticket 24/7/365.
• Notifying about maintenance that impacts services for more than 6 hours, when possible.
• Guaranteeing an average monthly uptime of 99.95%, except in external or emergency cases.
• Maintaining backups, but not being liable for hardware failures beyond Hostfive's control.

3. Account Opening, Upgrades and Downgrades

• Accounts activated within up to 48 hours.
• When signing up, the CUSTOMER fully accepts these terms.
• Downgrades only after 30 days of subscription, with at least 10 days' notice before the due date.
• Price differences on downgrades will not be refunded.
• Additional services activated after payment confirmation and technical availability.

4. Login and Password

• Login and password created by Hostfive, and may be changed by the CUSTOMER.
• The CUSTOMER is responsible for keeping the account secure.

5. Hosting Plans

• It is prohibited to host file download sites, platform clones or similar.
• Sending bulk emails, marketing or group buying is prohibited.
• Websites that overload the server may be blocked without prior notice.

6. Audio Streaming Plans

• Hostfive may migrate plans to another server in case of technical failures.

7. Abuse

• Using pirated software is prohibited and may result in immediate blocking or removal of the service.
• Keeping applications up to date to avoid security gaps.
• Any attempted attack or hacking will be punished with immediate cancellation of the service.
• Copying Hostfive layouts, images or code is prohibited.

8. Pricing and Cancellation

• Cancellations must be made via ticket with 10 days' notice.
• Hostfive may change prices with 10 days' notice. Additional services only for accounts in good standing.

9. Final Provisions

• Accounts suspended for more than 10 days due to non-payment may have all data removed.
• Hostfive may change technical procedures without prior notice.
• Hostfive may refuse to host domains or customers with a negative history, refunding amounts paid.
• Changes to policies take effect immediately.
• Hostfive complies with court orders and may remove data as requested.
• The CUSTOMER is responsible for any misuse of the services and compensation to third parties.
• Hostfive may suspend services at any time if it detects violations.